Is the Motor Ombudsman free?

How do I complain to the Motor Ombudsman?

If you’d like to speak with a member of our Customer Service team, our normal phone line opening hours are between 9am to 4.30pm Monday to Friday, excluding bank holidays. If you are a consumer and need information you can call 0345 241 3008* (option 1).

Is the Motor Ombudsman impartial?

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Can you return a used car if it has problems?

Whether you’re buying from a private party or a dealer, a used car usually cannot be returned. … This means that the buyer is willing to take a chance with the car — even though there might be problems with it. Some used car dealers may offer a warranty or guarantee — just make sure you get the terms in writing.

How good is the motor ombudsman?

It’s an excellent result all round.” “Very informal and concise information given by The Motor Ombudsman, and they give you time to make a decision. Good trained knowledgeable staff and professional.” “I had an ongoing issue with a vehicle manufacturer and was not getting anywhere.

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Is an ombudsman decision final?

An ombudsman’s decision is our last word on a complaint – and if the consumer accepts it, it’s legally binding on them and the business. … Because our decisions are final, they can’t be reviewed by another ombudsman.

How is the motor Ombudsman funded?

Like many ombudsman services, we are funded by fees paid for by our accredited businesses which are made up of vehicle manufacturers, vehicle warranty product providers, independent garages and franchised dealers who have signed up to one or more of our four Chartered Trading Standards Institute (CTSI)-approved Motor …

How do I contact the consumer ombudsman?

Contact the Citizens Advice consumer service on 03454 040506 or visit the website.

What are my rights to return a used car?

If you’ve bought a used car that turns out to be faulty, then you are covered by the Consumer Rights Act 2015. This means that you are entitled to a full refund if you take the car back to the dealer within 30 days of purchase if you can prove that the fault was already there when you purchased the car.

Can a garage keep my car if I refuse to pay?

If you are refusing to pay while you dispute the bill, the garage has the right to keep your vehicle until the debt is paid. If you need the vehicle back before you can settle the dispute, you should pay “under protest”.

Is there a garage ombudsman?

You can make sure your garage is a member by checking the The Motor Ombudsman website or looking out for a logo when you visit. If you feel these commitments have been breached, call the free Consumer Advice Line on 0345 241 3008, or submit your complaint online.

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